Shipping Policy

Delivery Methods (Taiwan)

We currently provide the following shipping options for orders within Taiwan:

• Convenience Store Pickup
  
  
• Partnered stores: 7-ELEVEN, FamilyMart, Hi-Life, OK Mart (all branches, including outlying islands).
  
  
• Store-to-store delivery service available.
  
  
• Postal Delivery
  
  
• Shipped via Chunghwa Post.
  
  
• Available for both Taiwan main island and outlying islands.
  

Delivery Time & Regions (Taiwan)

• Convenience Store Pickup: Approx. 3–5 business days (excluding weekends and holidays).
  
  
• Postal Delivery: Approx. 5–7 business days (excluding weekends and holidays).
  
  

International Shipping 🌍

• We offer worldwide shipping via Chunghwa Post International or partnered global couriers.
  
  
• Delivery times vary by destination, typically 7–21 business days, depending on country and customs clearance.
  
  
• International shipping fees will be calculated at checkout.
  
  
• Customers are responsible for any import duties, taxes, or customs fees imposed by the destination country.
  
  

Shipping Notes

• Orders will be shipped within 2–4 business days after confirmation (excluding the order date).
  
  
• Shipping schedule: Monday to Friday, 09:00–18:00 (GMT+8). No shipments on weekends or national holidays.
  
  
• During peak seasons or due to unforeseen circumstances (e.g., natural disasters, customs delays), delivery may take longer.
  
  
• Convenience Store Pickup (Taiwan only): Please collect your package within 7 days after receiving the notification SMS. Uncollected parcels will be returned, and any additional shipping costs will be borne by the customer.
  
  

Postal/International Delivery: Actual delivery time depends on the logistics provider and local customs process.